Our Return Policy

Last Updated: September 14, 2026

Policy Scope & Acceptance

By completing a purchase on our website, you agree to the terms outlined in this Return & Refund Policy. The terms in effect at the time of your order placement govern the transaction.

1. Returns & Eligibility Window

Our return policy extends 30 days from the documented date of carrier delivery. If 30 days have elapsed since delivery was completed, we are unfortunately unable to offer a refund or exchange.

To be eligible for an authorized return, items must meet the following criteria:

  • Unopened and completely unused.

  • In the exact condition in which you received it.

  • In original manufacturer packaging with all manuals, hardware, accessories, and warranty cards intact.

  • In clean, resalable condition.

To initiate a return, please contact us at Sales@HilltopTool.com with your order number and proof of purchase to obtain a Return Merchandise Authorization (RMA) prior to shipping. Shipments returned without prior authorization may be refused or delayed.

2. Manufacturer Warranties & Guarantees

All warranty claims, product defects arising after initial use, and manufacturer-specific guarantees (including the DEWALT and Stanley Black & Decker 30-day money-back guarantees) must be handled directly with the manufacturer. Hilltop Tool Rental LLC does not process warranty repairs, defective exchanges for used items, or manufacturer guarantee returns in-house. We are happy to provide you with a copy of your original receipt or invoice to assist you in filing a warranty claim directly with the manufacturer's customer service department.

3. Restocking & Administrative Handling Fees

All returned items and undelivered shipments are subject to physical inspection and serial verification upon arrival at our facility. Restocking and administrative fees apply to cover checkout processing costs incurred, warehouse handling, and inventory restocking:

  • Unopened, factory-sealed condition within 30 days: 0% to 15% administrative restocking fee.

  • Undeliverable, missed signature, or customer-refused freight shipment: Outbound freight plus return carrier freight at cost, plus up to a 15% inspection fee.

  • Opened packaging, missing non-essential materials, or handling wear: Up to 50% restocking fee based on reassessed market value.

  • Used, fueled, oiled, wired, modified, or damaged equipment: Ineligible for refund; item returned to customer at customer's expense.

4. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Gift cards and digital store credits.

  • Downloadable software products and digital activation licenses.

  • Sale, clearance, or liquidation items (only regular-priced merchandise is eligible for refund).

  • Machinery, engines, or tools that have been fueled, oiled, operated, or wired to electrical service.

  • Custom-ordered or special-order vendor machinery.

5. Refund Processing

Once your return or undelivered shipment is received and inspected at our warehouse, we will notify you by email regarding whether your refund has been approved, partially approved, or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 3 to 7 business days.

6. Late or Missing Refunds

If you have been notified that your refund was processed but have not yet seen the funds:

  1. First, review your bank account and pending transactions again.

  2. Contact your credit card company or banking institution. Processing times often require an additional 3 to 5 business days before credits officially post to account statements.

  3. If you have completed these steps and still have not received your credit, contact us at Sales@HilltopTool.com.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a store gift credit for the approved value of your return once the item is received and inspected. If the item was not marked as a gift when purchased, any approved refund will be issued exclusively to the original purchaser's payment method.

8. Shipping Your Return

To return an authorized product, please mail your package to:

Hilltop Tool Rental LLC

Attn: Returns Department

30702 State Highway 249

Tomball, TX 77375

  • Customer Shipping Costs: Customers are responsible for arranging and paying for return shipping costs on standard returns. Original outbound shipping costs paid at checkout are strictly non-refundable. If you receive a refund, the actual cost of original outbound shipping will be deducted from your total.

  • Carrier Freight on Undeliverables: If a shipment is returned by the carrier due to customer unavailability, a missed delivery signature, or refusal, the actual return freight charged to Hilltop Tool Rental LLC will be deducted in full from the customer's merchandise refund.

  • Tracking & Insurance: For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and Hilltop Tool Rental LLC is not liable for packages lost, delayed, or damaged during return transit.

9. Damaged or Defective Items

Items that are verified defective or damaged upon initial carrier arrival may be eligible for a replacement or refund, subject to inventory availability and management approval. If you need to report an out-of-the-box defect or transit damage, contact us at Sales@HilltopTool.com within 48 hours of delivery. Our team will review the issue and assist you with the appropriate resolution.